Shipping Info

As our wigs are carefully handmade, all orders run on a 10 business day processing/production time (15 business days during sale/holiday time frames). Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be honored.

**SIGNATURE DELIVERY CONFIRMATION IS REQUIRED FOR EVERY USPS U.S. DOMESTIC ORDER**

USPS U.S. DOMESTIC ORDERS (1-3 BUSINESS DAYS AFTER PROCESSING TIME)

We use USPS Priority Mail on all orders placed within the United States and charge a $15 flat rate to ship all orders. You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be honored. Orders shipping to PO Boxes and FPO/APO addresses must ship via USPS Priority Mail. Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, or courier delays. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. Abandoned and refused packages will not be refunded. Please note, that packages returned to sender due to inability to sign or retrieve from post office will result in additional shipping charges. Also note, that it is the responsibility of the buyer to make sure that he or she enters the shipping address correctly.

USPS INTERNATIONAL ORDERS

CANADA, UK AND U.S. TERRITORIES (3-5 BUSINESS DAYS AFTER PROCESSING TIME)

REST OF THE WORLD (6-10 BUSINESS DAYS AFTER PROCESSING TIME)

We use USPS Priority Mail Express on all international shipments and charge a flat rate of $45 on all orders.

Orders shipped outside of the U.S. may be subject to customs fees or duties. Please consult with your local customs agency for more information prior to ordering. If applicable, you will be required to pay such fees to receive your package.

Please bear mind that some shipments may experience delays due to the customs clearance process. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, slow-to-ship country rates or courier delays. Also note, that it is the responsibility of the buyer to make sure that he or she enters the shipping address correctly.

USPS PRIORITY MAIL APO/FPO/DPO ORDERS (3-5 BUSINESS DAYS AFTER PROCESSING TIME)

We ship to our military service members and diplomatic personnel overseas at a flat rate of $15, however there are very specific guidelines to follow when filling out the address field:

Type out the service member’s full name in the address*

Include the unit and APO/FPO/DPO (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office) address with the 9-digit ZIP Code™ (if one is assigned).

Example:

CPT JOHN DOE

UNIT 1234 BOX 0987

APO AP 98765-4321